Refund Policy

1. Overview

At WorkMark, we want you to be completely satisfied with our AI-powered freelancer toolkit. This refund policy outlines the terms and conditions for refunds and cancellations of our subscription services.

We offer a 30-day money-back guarantee on all paid subscription plans to ensure you have time to evaluate our services and determine if they meet your needs.

2. 30-Day Money-Back Guarantee

2.1 Eligibility

All new subscribers to our paid plans (Pro, Business, and Enterprise) are eligible for a full refund within 30 days of their initial subscription purchase.

2.2 Refund Process

To request a refund within the 30-day period:

• Contact our support team at support@workmarkpro.com
• Include your account email and reason for the refund request
• We will process your refund within 5-7 business days
• Refunds are issued to the original payment method

2.3 What Happens After Refund

Upon refund approval, your account will be downgraded to the free plan, and you will lose access to paid features. Your data will be retained for 30 days in case you decide to reactivate your subscription.

3. Free Plan

Our free plan is available indefinitely with no charges. You can use the free plan without any payment obligations and cancel at any time.

The free plan includes 5 AI requests per month and basic features to help you evaluate our platform.

4. Subscription Cancellation

4.1 How to Cancel

You can cancel your subscription at any time through your account settings or by contacting our support team. Cancellation will take effect at the end of your current billing period.

4.2 Cancellation Timeline

• Monthly subscriptions: Cancel anytime, access until end of current month
• Annual subscriptions: Cancel anytime, access until end of current year
• No prorated refunds for partial periods

4.3 After Cancellation

After cancellation, your account will be downgraded to the free plan. You can reactivate your subscription at any time by upgrading again.

5. Non-Refundable Circumstances

Refunds may not be provided in the following cases:

• Requests made after the 30-day guarantee period
• Accounts that have violated our Terms of Service
• Fraudulent or abusive usage patterns
• Enterprise plans with custom contracts (subject to contract terms)
• Add-on services or one-time purchases

6. Subscription Changes

6.1 Upgrading

When you upgrade your subscription, the new plan takes effect immediately. You will be charged the prorated amount for the remainder of your current billing period.

6.2 Downgrading

When you downgrade your subscription, the new plan takes effect at the start of your next billing period. No refunds are provided for the current period.

7. Billing Disputes

If you believe you have been charged incorrectly, please contact our support team immediately. We will investigate the issue and resolve any billing errors promptly.

For payment disputes, we recommend contacting us directly before disputing charges with your payment provider, as we can often resolve issues more quickly.

8. Enterprise Plans

Enterprise plans with custom contracts are subject to the terms outlined in your specific agreement. Refund and cancellation policies for enterprise customers may differ from standard plans.

Please refer to your enterprise contract or contact your account manager for specific terms.

9. Data Retention After Cancellation

After cancellation or refund:

• Your account data is retained for 30 days
• You can reactivate your subscription within this period
• After 30 days, data may be permanently deleted
• You can request data export before cancellation

10. Contact Information

For refund requests, cancellations, or billing questions, please contact us:

11. Changes to This Policy

We may update this Refund Policy from time to time. We will notify users of material changes via email or through our platform. Continued use of our services after changes constitutes acceptance of the updated policy.